CIGNA HealthCare

7501 Boulders View Drive, Suite 500
Richmond, VA 23225
Telephone: (804) 267-5100
Fax: (804) 267-5111
Member services: (800) 832-3211
Provider services: (800) 882-4462

Web site:

Key Staff
General Manager – Thomas Martel
Medical Director – Alan M. Muney, MD, MHA
Director of Provider Relations – John Crowley and Rob Smart
Government Relations – Jeffrey Tindall

Other Contacts
General Company Information – Lamonte Thomas
Grievance / Appeals Procedure:  (800) 832-3211
Quality Improvement – Alice Counts & Judy French
Pharmacy Benefits – Nadia Assadi

Specialized Health Care Services
Service In-House Contracted
Mental Health X
Pharmacy Benefit Mgmt. X
Vision Care X
Dental Care X
Disease Mgmt. X
Utilization Mgmt. X


Market Segment
Market Segment HMO/POS PPO
Small Group (2-49 Employees) X
Large Group (50+ Employees) X X
Administrative Services Only (ASO) X X


Network Providers Under Contract (numbers are combined HMO/PPO)
Network Providers HMO PPO PAR
Physician Specialists


Enrollment (as of January 31, 2017: 508,864)
Standard HMO  4
Point-of-Service (POS)
PPO  439,410


Virginia HMO Service Area:
Albemarle, Amelia, Amherst, Augusta, Bedford, Botetourt, Buckingham, Campbell, Caroline, Charles City, Chesterfield, Clarke, Culpeper, Cumberland, Dinwiddie, Fairfax, Fauquier, Floyd, Fluvanna, Franklin, Frederick, Giles, Gloucester,
Goochland, Greene, Hanover, Henrico, Henry, Isle Of Wight, James City, King And Queen, King George, King William, Loudoun, Louisa, Madison, Mathews, Middlesex, Montgomery, Nelson, New Kent, Nottoway, Orange, Page, Patrick, Pittsylvania, Powhatan, Prince George, Prince William, Pulaski, Roanoke, Rockingham, Shenandoah, Spotsylvania, Stafford, Surry, Sussex, Warren, York

Alexandria, Arlington, Bedford, Charlottesville, Chesapeake, Colonial Heights, Danville, Fairfax, Falls Church, Hampton, Harrisonburg, Hopewell, Lynchburg, Manassas, Manassas Park, Martinsville, Newport News, Norfolk, Petersburg, Poquoson, Portsmouth, Radford, Richmond, Roanoke, Salem, Staunton, Suffolk, Virginia Beach, Waynesboro, Williamsburg, Winchester